We guarantee your satisfaction. All of our used products come with a 14 day no quibble money back guarantee excluding delivery charges.

If you wish to return your purchase please email us on and return in original packing with insurance to cover your purchase against loss or damage (see the returns section of our contacts page). YOU WILL NEED A RETURNS NUMBER BEFORE RETURNING YOUR LAPTOP OR PART. We require some time to check the product but will refund your payment (minus carriage) ASAP and no later than 14 days after receipt of the returned product. This guarantee does not affect your statutory rights. Please allow a few days for the refund to be processed by the banking system and to appear in your account.

Most laptop/netbooks have a 6 month return to base warranty (excl. battery).

Some refurbished laptops will have the remainder of the manufacturer warranty. 

You are responsible for the cost of returning the laptop under warranty and for any damage or loss incurred during it's return (unless you have a collect and return warranty). 

If you return a computer under warranty and there is no hardware fault we reserve the right to charge a 15% handling fee. This warranty does not affect your statutory rights.